Refund policy

Returns
Our policy is that all sales are final. In some cases we can make an exception if an exchange is requested. Personalized items are not able to be exchanged.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/exchange.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@michaellouis.com.

Sale items
Only regular priced items may be refunded.

Exchanges
We only replace items if they are defective, damaged, or are being exchanged for another size phone case. If you need to exchange an item, send us an email at info@michaellouis.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.