FAQ

REGISTRATION

Registering on Michael Louis allows you the check on the status of your order, as well as faster check out for future orders. You can register in the upper right corner. Once you are a registered user, simply sign in to access your account.

NEWSLETTER

You can sign up for the Michael Louis newsletter at the bottom right of every page. You will receive periodic updates on new styles, events, and restocks.

CART

Product on www.MichaelLouis.com are sold on a first come, first serve basis. 

PAYMENT

All payments made on www.MichaelLouis.com. are secure. All prices listed and transaction are in U.S. dollars. We accept payments via Paypal, and all major credit card companies including Visa and Mastercard.  We do not accept payment via check or cash on delivery. Orders placed to a New York address will be charged sales tax.

SHIPPING

Michael Louis ships internationally. Please refer to our Shipping policy page for further information.

Shipping times frames are applicable for transit period only, and do not include processing/manufacturing time. For items available on Pre-Order or Back-Order, additional time does apply which will be specified in the product's description.

Shipping fees for delivered products are non-refundable. International Shipping does not include duties and taxes.

AVAILABILITY

Each of our products are handcrafted with expertise to ensure exceptional quality.  In order to maintain such level of craftsmanship, the availability of products may be limited. Michael Louis products are available exclusively through our online site, and several other authorized retailers.

RETURNS

Due to the manufacturing process and demand, all sales are final.

WARRANTY

Our 90 (ninety) days manufacturers warranty includes original defects on our products and accessories. This warranty covers pre-existing faults in materials and any issues of craftsmanship. Please understand that damage done by a user is not covered in this warranty. This includes: any damage resulting from an accident, improper handling, enduring excessive wight, normal wear / tear, exposure to extreme temperatures, abrasive surfaces, and any type of moisture or oily substances. 

Note that genuine fine leathers such as those used in our collection will have development in color and finish over time, and will not stay the same as the day you received the item.

MATERIALS

All products are handcrafted with genuine leathers which may contain natural variations in the pattern and texture. The style of each leather is presented in the individual products photos, however no two items are exactly the same making each piece completely unique. We advise to be aware that minor difference in the pattern and texture are expected and are not considered imperfections, rather are celebrated as unique characteristics of the materials used.

PERSONALIZATION

All personalized items are hand-stamped using brass-cut die and hot stamping foil. No two stamped items will look the same due to natural variations in this process. All custom stamps are placed in the ideal location based on your product's shape and texture. Please note all personalized items are final sale and cannot be returned or exchanged.

Stamping foil on a naturally textured skin may allow for minor imperfections in the stamping. If you are concerned about this aesthetically, we recommend purchasing only calfskin items, which allow for the foil to lay as flat as possible. We do not accept returns or exchanges on any personalized items, so please be aware of this prior to purchasing. 

Limit direct contact to foil stamping along with exposure to oils, liquids, and abrasive surfaces. Please be aware and careful with how you use and handle your customized product. As we offer customization for free - we offer re-stamping for free as well, only shipping fees apply. Simply contact our team at info@michaellouis.com to have your customizations re stamped at no charge if you feel fading has began to occur.

For the Initials option with Personalization, capital English letters are available in Times New Roman font from A to Z, as well as numbers 0 to 9. The letters/number measure 1/4 inch in height. We do not currently offer any symbols or punctuation marks.

Emoji Options are available to select from the drop-down menu. Emoji symbols measure 1 inch in height.

You will have the option to select your preferred Emboss Type, including: Gold Foil, Silver Foil, Red Foil, Blue Foil, or Black Foil.

Please note, if Initials and/or Emoji are selected while the Emboss Type is left blank, we may not be able to process your order immediately. In this case, a member of our customer support team will reach out via email to clarify your Emboss type preference.

For many Phone Cases that you select to Customize, the brand logo will be completed in the matching Emboss Type. Due to the nature of textured leathers, there are leather variations in which the logo will remain in Blind Debossed. The logo will appear in the virtual customization preview as the product will be processed. If no special request is noted, our artisans will process the phone case with the default Emboss Type for that leather type specifically.

Kindly allow additional processing time for any customized product.

INQUIRIES

We are dedicated to ensuring an exceptional experience with our products and customer services.  If you have any questions, comments, concerns, or you are interested in becoming a retail partner, please contact our online support team at – info@michaellouis.com.