Please allow 1-2 business days for processing once your order is placed, regardless of shipping option selected. If you order includes Personalization, we kindly advise to allow an additional day for processing. Kindly note transit estimates provided do not include processing time of your order prior to dispatch.
We offer Free FedEx 2-Day Shipping for all U.S. Orders and Free DHL Worldwide shipping for International orders over $100.
- All deliveries within the United States are shipped for Free via FedEx 2-Day service.
- International Shipping is provided by DHL Express (1 to 5 business day transit time) and is not inclusive of duties and taxes. Duties and Taxes will be due on receipt.
- For purchases under $100, the DHL calculated rate will appear in Checkout.
- We offer Free DHL Express Shipping for all international orders over $100.
Buyer will be responsible for any additional customs fees/duties/taxes. Please be prepared for these additional fees if you reside outside the U.S.
Processing and transit time applies to business days Monday through Friday excluding weekends and bank holidays. For International Shipping, transit time is also valid pending normal customs clearance. This can vary for each location due to international transfer and clearance processes.
If the address provided is found to be incomplete / insufficient for delivery, or the package is unclaimed and returned to sender, the buyer will be responsible for additional shipping charges.
A confirmation email with tracking information will be emailed to you once the package is in transit.
A signature may be required for delivery via Express shipping methods.
If a package is delayed, lost while in transit, or a question arises regarding the facts of delivery, we will make all efforts to recover the package. A search query or research case will be opened to initiate the recovery process, which can take up to 30 business days for proper investigation. Upon resolution of the research case, if the package is unable to be located, a replacement will be issued for the product(s).
Please email our online support team for any further questions at firstname.lastname@example.org.