Please allow 1-2 business days for processing once your order is placed, regardless of shipping speed selected. If you order includes Personalization, we kindly advise to allow up to 5 business days additional processing time.
We offer Free Shipping for all Domestic orders (United States), and Free Shipping for all International orders over $150. Once in Checkout, you will have the option to select your desired method of Shipping. Please note, Free Shipping is sent via Standard Mail.
All domestic packages are shipped via USPS, via the available options below:
- USA Standard Mail (4-15 business day transit time): FREE
- USA Priority Mail (3-8 business day transit time): $10.99
International Shipping is provided by either USPS or DHL, depending on the delivery location, and is not inclusive of duties and taxes. Duties and Taxes will be due on receipt. The current available options are detailed below:
- International Standard (5-25 business day transit time): $13.99
- International Express (4-12 business day transit time): $35.99
Buyer will be responsible for any additional customs fees/duties/taxes. Please be prepared for these additional fees if you reside outside the U.S.
Transit time applies to business days Monday through Friday excluding bank holidays. For International Shipping, transit time is also valid pending normal customs clearance. This can vary for each location due to international transfer and clearance processes.
Please note for shipping to United Arab Emirates, a PO Box Number may be required for delivery. Please provide a PO Box Number when placing your order to ensure proper delivery.
If the address provided is found to be incomplete / insufficient for delivery, or the package is unclaimed and returned to sender, the buyer will be responsible for additional shipping charges.
A confirmation email with tracking information will be emailed to you once the package is in transit.
A signature may be required for delivery via Express shipping methods.
If a package is delayed, lost while in transit, or a question arises regarding the facts of delivery, we will make all efforts to recover the package. A search query or research case will be opened to initiate the recovery process, which can take up to 30 business days for proper investigation. Upon resolution of the research case, if the package is unable to be located, a replacement will be issued for the product(s).
Please email our online support team for any further questions at firstname.lastname@example.org.