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    Please allow 1-3 business days for processing once your order is placed, regardless of shipping option selected. If you order includes Personalization, we advise to allow an additional day for processing.  Kindly note the shipping transit estimates provided do not include processing time of your order prior to dispatch. 

    We offer Free FedEx 2-Day Shipping for all U.S. Orders and Free FedEx Worldwide shipping for International orders over $100.

    DOMESTIC SHIPPING

    • All deliveries within the United States are shipped for Free via FedEx 2-Day transit service.

    INTERNATIONAL SHIPPING

    • International Shipping is provided by FedEx Priority International (1 to 5 business day transit time) and is not inclusive of duties and taxes. Duties and Taxes will be due on receipt.
    • For purchases under $100, the FedEx calculated rate will appear in Checkout.
    • We offer Free FedEx Express Shipping for all international orders over $100. 

    Buyer will be responsible for any additional customs fees/duties/taxes. Please be prepared for these additional fees if you reside outside the U.S. 

    If a Duty or Tax is applicable, a local FedEx or Customs representative will contact you via the phone number or email address provided when your order was placed to arrange for completion of payment. If the Duty/Tax representative is unable ot reach you, they will contact us and we will reach out via the email address provided to clarify the matter. If the Duty/Tax is unpaid, your package may be forfeited or destroyed. We are not responsible for forfeited or destroyed packages due to unpaid Duties/Taxes.

    Processing and transit time applies to business days Monday through Friday excluding weekends and bank holidays. For International Shipping, transit time is also valid pending normal customs clearance. This can vary for each location due to international transfer and clearance processes.

    For items on pre-order or back-order, the specified processing time will be displayed in the product description. Please note such processing time is separate from the shipping time frame.

    If the address provided is found to be incomplete / insufficient for delivery, or the package is unclaimed and returned to sender, the buyer will be responsible for additional shipping charges.

    A confirmation email with tracking information will be emailed to you once the package is in transit.

    A signature may be required for delivery via Express shipping methods.

    If a package is delayed, lost while in transit, or a question arises regarding the facts of delivery, we will make all efforts to recover the package. A search query or research case will be opened to initiate the recovery process, which can take up to 30 business days for proper investigation.  Upon resolution of the research case, if the package is unable to be located, a replacement will be issued for the product(s).

    Please email our online support team for any further questions at info@michaellouis.com.